How do I do my usual scanning in Adobe with my new HP OfficeJet Pro 9730e?

Okay - this is what I get when I try to install the full software pkg with scanning software:

Thanks for getting back to me so quickly - and I apologize for my tardy response. Meanwhile…

The scanner is built into the printer: HP OfficeJet Pro 9730e

And, Acrobat Pro, 2026.001.21662, 64 bit

And, yes, it is ONLY doing WIA. For some reason I couldn’t find the TWAIN driver. But, I’ll go look. I will see if I can find the TWAIN one. Wish me luck...David C.

Hello!!

I hope you are doing well, and thanks for reaching out.

++ Adding to what our Adobe employee has shared, please try those suggestions and let us know how it goes.

Could you please update the user profile name? The current one displays your email address, which is not suitable for a public platform where personal information should not be shared.

Please click on your user profile name on the top right corner of the community page, go to my profile, and select edit profile. And make changes to the user profile name.

You can also make changes from the Adobe account profile here: https://account.adobe.com/profile

Once done, please confirm here.

Thanks,

Anand Sri.

Hi there,

Hope you are doing well and thank you for reaching out, and I’m sorry for the trouble you're experiencing.

When the predefined scan settings in Adobe Acrobat appear inactive or greyed out, it is often because the scanner is using a WIA (Windows Image Acquisition) driver instead of a TWAIN driver. In some cases, the scanner may also be set to use its own native scanning interface, which can prevent Acrobat from enabling those options.

As a troubleshooting step, please check which driver your scanner is using. If a WIA driver is selected, try downloading and installing the latest TWAIN driver from your scanner manufacturer's website. After installing it, restart Acrobat and test the scanning options again.

You may also check the solution shared in this community discussion:
https://adobe.ly/4eqSglX

Also, it will be good to know:

• What scanner model are you using?

• Which version of Acrobat are you using?

  
  

We'll be happy to help further once we have more details.

Regards,
Amal