How do I download monthly statements from an account?

Question

I am using Adobe Reader 9.I need to download  a few monthly statements from one of my accounts. I log on to the account and select the MY STATEMENTS tab and then the year and month of the particular statement needed.  I then click on the PDF icon associated with that statement.I get a very brief indication that the document is generating or down loading -- but then nothing.Ihave tried this with different statements – same, same. I do get a PDF error message  on the task bar: “114332_PEN…..pdf Failed-Network” for each time I tried.I also went back to the account screen and selected “Down load forms” and tried selecting various forms – they all down loaded instantly!!!

AkanchhaS8194121 · Accepted Answer

Hi Artp,

As per the description given above, it seems that when you are trying to download the pdf file its actually not connecting to the network from where you have been trying to download it.

Also, The application you are working on is extremely old version of Acrobat series which has now been discontinued? The account from where you have been trying to download the statements, that might have been created on latest server or supports the latest pdf viewer only.

Download the updated version of Adobe Reader and check though that- Adobe Acrobat Reader DC Install for all versions

Regards,

Akanchha

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