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Scott319070893tcd
Participant
August 26, 2023
Answered

How do I ensure my subscription does not renew?

  • August 26, 2023
  • 3 replies
  • 745 views

How do i ensure that my subscription will end and not renew?  I got duped into a one year subscription and couldn't cancel without paying for the year. Now I am a month away from being able to cancel but there is no way to ensure my subscription will terminate. If I try to cancel now, I still get charged a penalty. I just want to get as far away as I can from Adobe and their customer unfriendly processes. I learned the hard way not to do business with them.  Any advice on how to ensure I can escape from this?

    Correct answer try67

    You should have been able to get a refund before, at least a partial one... But never mind.

    To cancel your plan go to: https://account.adobe.com/?lang=en

    Click "Manage Plan". Click "Cancel your plan". Proceed from there.

    Alternatively, contact Adobe Support directly for help with this issue:

    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)
    Twitter: https://twitter.com/AdobeCare
    There's no email support.

    3 replies

    R
    Romina34383169idkw
    Participant
    December 20, 2023

    Same here. They don't have a "Do Not Renew" option. 

     

      try67
      Community Expert
      try67Community ExpertCorrect answer
      Community Expert
      August 27, 2023

      You should have been able to get a refund before, at least a partial one... But never mind.

      To cancel your plan go to: https://account.adobe.com/?lang=en

      Click "Manage Plan". Click "Cancel your plan". Proceed from there.

      Alternatively, contact Adobe Support directly for help with this issue:

      Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      (make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)
      Twitter: https://twitter.com/AdobeCare
      There's no email support.

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      August 27, 2023

      This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
      Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

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