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Participant
August 28, 2024
Question

How do I find the Acrobat program on my computer so that pdfs files open correctly?

  • August 28, 2024
  • 1 reply
  • 2279 views

Today, my computer keeps asking me what program I want to open pdf files in. Yesterday, it was all working just fine. I've done a search on my laptop for the Reader application and have attached a screenshot of the findings. I even downloaded the app again, and my computer stated that the program was already on my laptop. I don't know what happened overnight and I can't find any basic instructions on how to fix this issue. I'm not an IT person.

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1 reply

ls_rbls
Community Expert
Community Expert
August 28, 2024

Hi @donna_6408 ,

 

From the screenshot provided, it seems as if the Adobe Acrobat executable was accidentally moved to another location outside of its respective installation directory,  or maybe  deleted.

 

While your PDF files still appear owned by Adobe Acrobat, the Windows operating system can't find the Acrobat executable that will open your PDFs with Adobe Acrobat as the default PDF handler.

 

My best guess at this time , you can try and see if you are able to uninstall the damaged version of Acrobat from Control Panel =>> Add/Remove Programs.

 

If Windows is able to uninstall Acrobat successfully, then you may download and re-install Adobe Acrobat.

 

That should fix your issue.