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Frustrated
Frustrated
Participating Frequently
February 17, 2026
Question

How do I get the premium app on my iPad that my subscription says I have. I have Studio on my Mac with the same account.

  • February 17, 2026
  • 1 reply
  • 11 views

I have Adobe Studio and it works on my Mac. I cannot get the Premium features on my iPad. Any suggestions as how to proceed? I have logged out, shut down my iPad and restarted. I logged back into my account and it shows the image capture below. When I ask it to restore purchases, it cannot find any.

 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 17, 2026

    Hi there 

     

    Hope you are doing well and thanks for reching out. 

     

    What happens when you try to use the premium features on your iPAD? Do you get any error message? If yes, please share the screenshot of the same for more clarity.

     

    Also update the Acrobat Mobile app and the iPAD OS to any pending/missing update and reboot the device once and see if that works.

     

    If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for further analysis.

    ~Amal

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