Skip to main content
Dayna D
Dayna D
Participant
May 10, 2019 6:57 PM UTC
Answered

how do I logout to Acrobat DC Pro?

I'm logged in with my personal account and need to login to Acrobat DC Pro with my work account. I can't figure out how to logout in the app so that I can login with the other account.

Every time I try it just takes me to the website. When I'm there I can log in and out of either account on the website, but it never effect that app installed on my Mac.

Thanks

igor_9237Correct answer
Participant
Sep 18, 2024 10:41 PM UTC

Dont need to delete ... Just change from 1 to 0 this same reg

 

View reply

33 replies

Brittany269222498l04
Participant
Nov 2, 2022 1:02 PM UTC

So what I just did if I could login to my personal adobe via web is I changed the password and selected logout of all other systems utalizing my account. It then allowed me to login with my organization. 

 

Won't be logging in with my personal account again at work. What a mess. 

Translate
    Matthew234980336wbd
    Participant
    Nov 7, 2022 5:22 PM UTC

    UPDATE!
    You can delete the logged in credentials on Windows by opening the Credential Manager and deleting all of the Adobe credentials.  This will allow you to login with the correct account.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 8, 2022 12:59 AM UTC

    to remove licensing info from your computer: https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

    Translate
    Matthew234980336wbd
    Participant
    Aug 12, 2022 6:24 PM UTC

    If you do not have Sign Out on the Help menu it is probably because your I.T. department has installed a registry item.  You will need to do the following:

     

    - Close Adobe Acrobat

    - delete HKEY_Local_Macine\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

     

    - delete HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\bSuppressSignOut

     

    - Relaunch Adobe Acrobat. 

     

     

    The Sign Out option will now be available on the Help menu.  Use it.

    NOTE: It is highly likely that this key will reapply automatically when you reboot or after 90 minutes.  Whichever comes first.  So, make sure you sign out before that happens.

     

    The key mentioned is the key for the full version of Adobe Acrobat.  There is a similar key for Adobe Reader.

     

    <edited per next post - kglad>

    Translate
      Matthew234980336wbd
      Participant
      Aug 12, 2022 6:27 PM UTC

      Wait!  Dont do that - how do I edit that post....  My previous post will work but deletes more than is nessisary.

      Here is the full key: 
      HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\bSuppressSignOut

      Translate
      igor_9237Correct answer
      Participant
      Sep 18, 2024 10:41 PM UTC

      Dont need to delete ... Just change from 1 to 0 this same reg

       

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 10, 2019 7:54 PM UTC

      how to sign out and in:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

      Translate
      Dayna D
      Dayna DAuthor
      Participant
      May 11, 2019 9:22 PM UTC

      I correctly logged in on creative cloud (with my business account). It's the local Acrobat DC Pro app that's logged in with the wrong account. How do I log out on the local Acrobat DC Pro?

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 11, 2019 9:34 PM UTC

      open your acrobat > click help > click sign in/out

      Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices