How do I refund a canceled product but what was charged?

Question

Olá,Me chamo BrunoRecentemente, fiz uma compra para avaliação gratuita do produto Adobe Acrobat Pro, logo, me deram o prazo de uso do produto, mas, assim que fiz o cancelamento, o produto ainda havia sido cobrado na minha fatura de cartão de crédito. Necessito saber se esse valor será cancelado no cartão de crédito. Além disso, caso seja paga a fatura, como proceder de acordo com o reembolso, já que não pretendo fazer o uso do produto?Agradeço desde já.

Meenakshi_Negi · Answer

Hi Bruno,Sorry for the delay in response.As per the EULA if you cancel the services within 14 days after the purchase, the refund will be provided.Once the service is canceled, the refund will be credited to the mode of payment in 5-7 business working days. In your case, the amount will be credited to your credit card.To cancel the service, you may take help of the steps provided here Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services Also, refer to this help document Conditions for Adobe product returns Let us know if you have any questions.Regards,Meenakshi

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