How do I solve this problem?

Question

Hello! I have problems during the installing both - Creative Cloud and Adobe Desktop - system errors: MSVCP140.dll, VCRUNTIME140.dll, VCRUNTIME140_1dll were not found. I used AdobeCreativeCloudCleanerTool (Win Pro 11). Unfortunately, this did not work. How can I solve this issue?

peep_7943 · Accepted Answer

This suggestion was very helpful, special thanks for sending the email! Many thanks!

creative explorer · Answer

@peep_7943 MSVCP140.dll, VCRUNTIME140.dll, VCRUNTIME140_1dll is a part of the Microsoft Visual C++ Redistributable packages—essential "libraries" that Adobe apps need to run—are missing or corrupted on your Windows 11 system. The Adobe Cleaner Tool only cleans Adobe-specific files and doesn't fix Windows system components, you'll need to repair or reinstall these Microsoft packages manually. Adobe Creative Cloud specifically requires the 2015–2022 version of the Visual C++ Redistributable. You must install both the x86 and x64 versions, even if you have a 64-bit system, as many Adobe components still rely on the 32-bit (x86) architecture.

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