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Blackdouglas
Inspiring
July 23, 2026
Answered

How do I start the installed version of (Continuous)

  • July 23, 2026
  • 5 replies
  • 66 views

I have been happily using Acrobat DC Pro for at least a decade and have always been amazed at its efficiency and effectiveness. Until this week. All I wanted to do was combine two appropriate documents to create one new one. I haven done that before many times. It would not do it and told me I had a new version of DC on my computer that apparently is DC (Continuous) which I have to use. First problem then was I had never heard of this version and certainly didn't install it. I went hunting in my apps and found I had 64 bit version installed in my computer (1.14GB) in the list of installed apps.  It was dated May this year. Okay, so perhaps it came in as an update to DC (2015). The issue now is I can't find any way to start Continuous to discover how to do a job that I could - until this week - do easily with my good old DC version 1118-1008-8043-9167-4006-4905. Please help me start this Continuous version, or tell me if I can get rid of the upgrade so my earlier version works as usual.

    Correct answer Meenakshi0101

    Hi Blackdouglas,


    Thank you for reaching out, and sorry for the trouble caused.


    As mentioned, you are using Acrobat 2015, which is an old and unsupported version. No new update has been released for that version.

    We assume you might have tried installing Acrobat Reader. As the current Acrobat and Acrobat Reader version has single installer now. We suggest that you remove the application from the machine. You may try removing it using the Acrobat Cleaner tool


    Let us know how it goes.


    Thanks,

    Meenakshi

    5 replies

    Blackdouglas
    Inspiring
    July 25, 2026

    Thanks for the information Jane.  I suppose I seem like a dinosaur using software from 2015 and loving it. But that’s the point. It does what I want when I want it so I don’t have need for new features. 

    jane-e
    Community Expert
    Community Expert
    July 24, 2026

    @Blackdouglas 

    This has nothing to do with your issue, but Adobe dropped the “DC” (Document Cloud) from Acrobat in 2022. It’s now called Acrobat Pro.

    Jane

    Blackdouglas
    Inspiring
    July 24, 2026

    Many thanks Meenakshi for taking the time to advise me. I removed Continuous using the normal Windows 11 procedure and the DC software repaired its install without even being asked. When I then opened DC (2015) it ran perfectly as previously and completed the combining of files that I wanted to do in less than a millisecond.

    I did look at the Cleaner Tool information above but it was so strongly suggesting that it only be used as a last resort that I took the W11 approach instead as a first step.

     

    Keep smiling,

    Doug.

    Meenakshi0101
    Community Manager
    Community Manager
    July 27, 2026

    Hi Blackdouglas,


    That’s great! Glad to know the suggestion helped, and that you can now resolve the issue.

    Thank you for updating us with the information.


    Let us know if we can be of any help.


    Thanks,

    Meenakshi

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    July 23, 2026

    Hi Blackdouglas,


    Thank you for reaching out, and sorry for the trouble caused.


    As mentioned, you are using Acrobat 2015, which is an old and unsupported version. No new update has been released for that version.

    We assume you might have tried installing Acrobat Reader. As the current Acrobat and Acrobat Reader version has single installer now. We suggest that you remove the application from the machine. You may try removing it using the Acrobat Cleaner tool


    Let us know how it goes.


    Thanks,

    Meenakshi