Ok, so what I get on my Creative Cloud installer on my home PC is a button which launches the Trial of Adobe Acrobat DC instead of the installer for the full version. Infact I have already previously installed it from finding the direct download link, but this still only takes me to the "activate 7 day trial period" or "buy now" screen. There seems to be no option to activate the existing license. Moreover, Acrobat doesn't appear in my products list online, when I try to manage my account.

kglad

Community Expert

are you the team admin?

kglad

Correct answer

Community Expert

yes.

if a perpetual license they both need to be windows or both macs. if a subscription, you can install on any combo of win and mac computers.

jaidm81926561

Participant

I have installed Adobe Acrobat DC on my 2nd Windows PC, and I'm logged in to my Adobe account, but when I fire up Acrobat, it keeps taking me to the screen which presents only 2 choices... start a 7 day trial period or BUY NOW. How do I get it to recognise that I already own Adobe Acrobat with my Adobe ID?

T

Test Screen Name

Legend

What is the version you installed (or the name of the installer if you don't know)?

Did you buy a permanent license or a subscription?

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