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Inspiring
March 19, 2024
Question

How sign out of a single Acrobat instance temporarily?

  • March 19, 2024
  • 2 replies
  • 578 views

For testing purposes, I need to run Acrobat periodically on multiple PCs. The current limit of just two is quite enough, and all day today, as I was installing the latest update on three older PCs, and installing Acrobat anew on a laptop I just bought, everything went fine. Each time I was told to sign out of one PC so I could sign into another. However, when I reached the stage of testing on the new laptop PC (on which the new Acrobat had been successfully installed earlier in the day), I could not bring up Acrobat since the usual message telling me to sign out of one of the two others did not appear.

 

Is there a way I can go to one of the others and sign out directly? When I go to one, there's a sign out option, but it forces me to sign out of ALL (i.e. both) of the ones I'm currently signed into.

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2 replies

PeytonTAuthor
Inspiring
March 20, 2024

Now suddenly, mirable dictu as they said in Latin ('to speak of miracles!') I tried it again this morning and Adobe was able to identify me as someone who was already an owner (renter) of Acrobat, and I was presented with the 'You must choose just two' dialog as I should have been before. I can only suppose that some program linking the identities of Acrobat owners (renters) had been scheduled to run at a certain time each evening. 

PeytonTAuthor
Inspiring
March 19, 2024

Since I did not see its relevance at the time, I neglected to mention that the instance of Acrobat that did not present me with the usual 'just pick two' message was a trial version. However, I'm still in the position of not knowing how to tell Acrobat that it's already a legal version. I just assumed when I downloaded it that Adobe would figure this out from my ID and password. Could someone please tell me how to alert Adobe to this fact? Thanks.