How to cancel

Question

Today I got a payment for the plan I cancelled months ago. I haven't used the plan at all. Can I cancel my plan without paying the next payment? And would it be possible to get a refund?

AkanchhaS8194121 · Answer

Hi @Matilda29996219x3qx

We are sorry to hear about your experience.

We have our dedicated team who takes care of the billing-related issues over Chat and Phone.

Since it's a public forum, we cannot discuss the account issues here. So we'd request you to contact the team via phone or chat support following this link: https://helpx.adobe.com/support.html

Click on "Contact Us" in the lower right corner of the page.

Thanks,

Akanchha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded