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Correct answer kglad

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

3 replies

D
Daniel24287281ja3v
Participant
May 2, 2022

What a scam. They don't let you opt out of auto renewal because they know most people miss the notifications and don't cancel within the 14 day period. Seriously, bad business. I'll be leaving reviews everywhere I can. Adobe needs to do better. 

    anneh51757272
    anneh51757272
    Participating Frequently
    July 30, 2023

    I'm in the same position of wanting to cancel my autorenewal of a yearly plan paid monthly.  I just missed the one email they sent about subscription renewal this time, and I can't cancel now without penalty.  I don't want to make the same mistake again and want to cancel autorenewal now not next year when who knows what may be happening.  I think it is highly unethical not to have the option to cancel autorenewal.   I will not be dealing with Adobe again and will also encourage others not to also.  There are other options out there. 

      innovative_solution15C2
      innovative_solution15C2
      Participant
      November 24, 2021

      I'm in the same situation.

      Why do I have to wait until before it starts to renew?

      It's 9months from now.

      I added it on my google calendar but it's riduclous.

      Are you guys gonna send me renewal notification before one month at least?

      Since, I blocked all the ads related emails, possibly that notice email can go to my spam folder.

      Is that what you expect?

      I think I have to report this to the consumer protection agency or any government office.

      Again, please provide us the link for cancellation for auto renewal.

       

        A
        Assenav Rolyat
        Participant
        July 13, 2022

        Don't hold your breath. They deliberately swap the word 'renewal' for 'subscription' then when you try to cancel that, you're hit with a cancellation fee.

        I've tried to cancel my auto renewal but it's pointless. You've just got to rely on your memory.

          kglad
          Community Expert
          kgladCommunity ExpertCorrect answer
          Community Expert
          June 16, 2018

          https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

          if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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