How to Change Auto-Complete Information

Forum|Forum|3 years ago
March 14, 2023
1 reply
4674 views

Sometimes, when I go to complete a form in Adobe Acrobat Pro, it prompts with the incorrect information (screenshot attached.) For example, it's prompting to use my old name (Lauren White) for "Full Name" and prompts with my email address for "Phone Number." I have updated my name in my Adobe Account and in the "Identity" section of the Preferences. I also don't have the ability to change the "Edit Entry Lists" under the Forms tab (it's greyed out).

How can I update this saved information?

PDF forms

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try67

Community Expert

Go to Edit (or the Acrobat app menu on Mac) - Preferences - Forms and click the "Edit Entry List..." button under the Auto Complete section.

L

LaurenTruluckAuthor

Participant

See above. I don't have that option.

ls_rbls

Community Expert

The screenshot looks like if you are using the Fill & Sign tool with the full desktop version of Adobe Acrobat or trying to edit a PDF using the Acrobat Mobile app (which is basically an Acrobat Reader version on steroids but with very limited editing features).

Both of these tools are not not the most appropriate tools to edit static PDF content.

For starters, the Fill & Sign tool will retain values that you might've used before

to sign a form electronically.

Please confirm if you are using an iPad mobile device with iOS and the Acrobat mobile app and not confusing it interchangeably with the full desktop version of Adobe Acrobat Pro DC on a macOS desktop computer.

If you are indeed using macOS, which operating system version?

And if you do have Adobe Acrobat Pro DC on a macOS full desktop computer, which version are you using that you can't access the Preferences settings from:

Acrobat => Preferences => Auto-enable text editing in Prepare Form

Can you confirm if that is the issue?

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