Participant

Answered

How To Disable Adobe App - Your unlicensed Adobe app has been disabled.

Forum|Forum|2 years ago
June 24, 2024
8 replies
39863 views

I have a licensed renewal for Abode app but this pop up keeps popping up every few seconds. It's really annoying. Any help is greatly appreciated. I have a creator cloud subscription.

PDF

Correct answer Meenakshi0101

Hi Debra312669852uxm,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your community profile. There is no active subscription/ license listed under that account. If you are referring to a different account, you may share the email address in a private message. You can initiate a private message by clicking on the person’s profile (to whom you wish to send a private message) and selecting "Send Message."

If you are using the standalone Acrobat application, try reinstalling it using the steps suggested below:

Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.
Reboot the machine.
Install Adobe Acrobat from the following page: Install Acrobat.

Let us know how it goes.

Thanks,

Meenakshi

julia_cooper

Participant

Thanks for sharing this! This issue usually appears when Adobe detects that an app isn't properly licensed or there's a problem verifying the subscription. The best solution is to sign in with the correct Adobe account, check that your subscription is active, and update the Creative Cloud app. If the problem continues, contacting Adobe Support can help resolve any account or licensing issues.

Hopefully, these steps help you get your Adobe apps running again!

D

Debra312669852uxm

Participant

Thank you so much, I do appreciate the reply, the issue has already been resolved using the approach stated. Also, I may have registered my account using my backup/alternate email address used primarily for authentication purposes.

With thanks,

Debra

Anand Sri Bhattacharya

Community Manager

Hello @Debra

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had earlier while using the services.

We're glad that the issue is fixed now. Thanks for your cooperation on this.

Please feel free to reach out if you need any assistance.

Regards,

Anand Sri.

D

Debra312669852uxm

Participant

I too am receiving this crazy notification, however, my purchase is a stand alone product, lifetime use. And as I do not believe I have any link to the Cloud nor am I on a network.

It’s hard to close out the popup; one time if was followed by informing me I have a 7-day trial.

1- I tried signing out

2- shutting down and rebooting the system

3- It keeps on coming back

Can Anyone help me please? I need this program for documentation.

Meenakshi0101

Correct answer

Community Manager

Hi Debra312669852uxm,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your community profile. There is no active subscription/ license listed under that account. If you are referring to a different account, you may share the email address in a private message. You can initiate a private message by clicking on the person’s profile (to whom you wish to send a private message) and selecting "Send Message."

If you are using the standalone Acrobat application, try reinstalling it using the steps suggested below:

Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.
Reboot the machine.
Install Adobe Acrobat from the following page: Install Acrobat.

Let us know how it goes.

Thanks,

Meenakshi

P

Pixelbugius

Participant

Hello.

I also constantly have it popping up, I tried logging out of Creative Cloud, restarting the computer, and logging back in, but the popup still continues to appear.

What should I do?

jane-e

Community Expert

@Pixelbugius

Which Adobe app are you using? Include the version and where you purchased it.

Jane

P

Pixelbugius

Participant

All versions are up to date. Subscription in Creative Cloud.

It seems I just solved the problem.

- I deleted the entire Adobe folder in Application Support.

- Reinstalled all the necessary programs.

Now this popup doesn't bother me. I hope it doesn't appear again after rebooting the computer.

K

K_Thacker2377

Participant

Screenshot_2024-10-23_135130.png

ArgleBargle the third

Participant

yeah. Had adobe online trying to fix this on my mac twice so far. Once they installed the adobe cleaning tool and that seemed to halt it for a while but its back now. I tried their tech guys yesterday and they were really clueless. They transferred me three times and we ended up back at the adobe cleaning tool. Which, this time hasnt worked. I found an (removed) site that recommended removing the adobe warning app, that didnt work either. Its a real pain [Profanity removed by moderator]. Im going to go back to an old clone of my system and see if that removes the (cursing removed) thing.

L

leroy_5982

Participant

Yeah, this has been popping up on my screen every couple minutes for the past five days, and is basically rendering my PC unusable. I can't close the pop up the way one normally closes a screen (by clicking on the "X" in the upper right-hand corner), and when I click on "learn more," I get taken to a page that says my serial number is no longer valid. At that point, if I don't do anything, the pop up appears again a couple minutes later. As long as the pop up appears on my monitor, I can't use three quarters of the functions on my PC. Adobe is ruining my business right now, and if your company doesn't figure out a way to fix this ASAP, I will never buy an Adobe product and will tell everybody I know not to buy an Adobe product. [cursing removed] The pop up has appeared four times just while I'm typing this message.

jane-e

Community Expert

...when I click on "learn more," I get taken to a page that says my serial number is no longer valid.

By @leroy_5982

@leroy_5982

I am not an Adobe employee and cannot check to see if you have a valid subscription as @Amal. could do for Carmelita.

Do you have a subscription to Adobe Acrobat or are you using an older version? When and where did you purchase? What is the exact version number?

Don't respond to PMs purporting to be Adobe, as they are scammers. Adobe staff has a badge that says "Adobe Employee" with the Adobe logo.

Jane

Amal.

Legend

Hi @CarmelitaB

Hope you are doing well.

I have checked the Adobe Account linked with the Adobe ID you are using on this community and found an active plan for Creative Cloud all apps.

Please try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works.

Let us know if you experience any trouble and need more help.

~Amal

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