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jand30020715
Participant
December 16, 2016
Question

How to download acrobat 9 and activate it on new system?

  • December 16, 2016
  • 3 replies
  • 1050 views

Looking for some help.

Just bought a new computer as my old one had a severe crash.   Anyone know where/how can I download acrobat 9 and use my existing serial number to activate.   I do not have the order number anymore and it is not associated with my current email address. I have been using for many many years.

This topic has been closed for replies.

3 replies

Legend
December 16, 2016

If it's a volume lucense the retail download won't help. You need to use the volume license download, via your account manager.

Legend
December 16, 2016

Assuming it's a retail license, that is. Not a volume or bundled product.

jand30020715
Participant
December 16, 2016

Pretty sure it was a volume license.

kglad
Community Expert
Community Expert
December 16, 2016

you can expect, at least, some compatibility problems and limitations with new os'es.  but the install files for non-enterprise:

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

jand30020715
Participant
December 16, 2016

Thanks I go to the link and it says that I do not have permission, where do I go to get permission to download?

kglad
Community Expert
Community Expert
December 16, 2016

again,  you must follow the directions to download.  again, Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

but if you have an enterprise/volume license your serial number will not work with any publicly inked file.