How to force NEW interface?

Question

Everyone at my organization has new Acrobat. Mine opened at first in new Acrobat, then started reverting to old, and along with it every time I open a pdf I have to wait for it to sign me in, and I get every blue popup asking if I want this or that as if it's the first time I'm signing in.

I work with thousands of pdfs per month and this has slowed me down substantially. I've tried two total uninstall/reinstalls - each time the first couple of times I'm in there it's new Acrobat and things move quickly, then it reverts back. I have an online Adobe account, and I can't help but think these settings are coming from there, but I can't get rid of them. I've tried unchecking sync across devices and it doesn't work. I've tried Enable New Acrobat - it restarts right back to the old one.

Any ideas?

Tariq Dar · Answer

Hi @michael_5795,

Sorry for the troubled experience; I can understand how frustrating this can be.

Judging from the issue description, it seems this is your environment-related issue; your profile resets after a certain time you log in, or after some time. You need to raise it with your IT department; should they require assistance, suggest that they raise a ticket via the Admin console.

Let us know if you have further questions.

~Tariq

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