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davido85884858
Participant
December 14, 2016
Question

How to install Acrobat on 2nd computer?

  • December 14, 2016
  • 3 replies
  • 527 views

Re my recent chat with Abobe reps, it seems my Adobe Acrobat Pro (for iMac) can be installed on two machine. It is currently installed on one (at work) and I want to install at home (home office). Adobe supplied a link to achieve this, but the relevant section in the link was marked as discontinued. Any suggestions how I should proceed? Do I need to update the current Pro to DC or something to complete this process? I'd prefer to not buy any additional software, obviously, as the software I have now is fine for my needs and I don't need anything more.

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
December 15, 2016

Ok so is Acrobat Pro 7 the only license you have? Even if it were available it cannot run on Mac OS 10.7 or later. If you have a different product, what version is it?

D
davido85884858Author
Participant
December 20, 2016

Hi,

My apologies, it seems I switched from Acrobat Pro 7 to Acrobat Reader DC without being aware that I did so. This explains my inability to transfer software that, as it turns out, I haven't been using for a while! I should better track of these things....

I'll bite the bullet and buy a license for two computers

thanks anyway

David

T
Test Screen Name
Legend
December 14, 2016

Also, what system (e.g. Mac OS 10.7.17) on the new computer?

AkanchhaS8194121
AkanchhaS8194121
Legend
December 14, 2016

Hi Davido85884858,

Could you please confirm the version of Acrobat Pro that you are trying to install?

Acrobat DC is the latest version, you need another license in order to update the existing version to DC.

I have checked your account and found a license for Acrobat Pro 7.

If you are referring to Acrobat Pro 7, then the activation of this version has been discontinued.

You may refer to "Activation server unavailable" error in Adobe CS2, Acrobat 7, and Audition 3 

Regards,

Akanchha

D
davido85884858Author
Participant
December 15, 2016

Hi,

I'm running macOS Sierra, version 10.12.1

I'm pasting a section of the chat I had with adobe personnel below. Are you telling me that this information from the Adobe rep is incorrect?

MohammadKhurshid Alam: May I know the serial number of your product?

David O Gorman: 1118-0303-*****

MohammadKhurshid Alam: let me check it

MohammadKhurshid Alam: thank you for waiting

MohammadKhurshid Alam: Yes, you can use your product on two mac machines simultaneously.

David O Gorman: Great, so how do I go about doing that? Is there a site I can access to add my serial number and then download adobe acrobat pro on my hime computer?

David O Gorman: perhaps you could send me a link to the appropriate instructions?

MohammadKhurshid Alam: https://helpx.adobe.com/creative-suite/kb/creative-suite-2-activation-end-life.html

MohammadKhurshid Alam: you can install the product from above link

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