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JIPNET
Inspiring
September 20, 2024
Answered

How to repair possible faulty installation of Acrobat DC Pro

  • September 20, 2024
  • 1 reply
  • 1447 views

I am receiving this error message in Powerpoint

https://answers.microsoft.com/en-us/msoffice/forum/all/what-is-this-error-message-powerpoint-for-mac-365/fdbdce10-411c-4523-9004-7d51b7419975?messageId=b1188d18-8f30-4dd9-a631-533584a26730

 

and it was suggested that my Acrobat app is badly installed. I don't see a repair command. How can I check this or repair the application?

 

Using the latest Acrobat version and latest Ventura OS. tx

This topic has been closed for replies.
Correct answer Souvik Sadhu

Hi @jiporter,

 

Hope you are doing well. Sorry for your experience!

 

Mac does not allow repairing options like Windows does. The other way around this would be to completely remove the app and re-install it again. 

Please run the Acrobat cleaner tool https://adobe.ly/3XO3Gce, reboot the computer once, and install the application using the direct link https://adobe.ly/4diJJPg.

 

If this doesn't work. please help us gather the logs from your machine: https://adobe.ly/4ddcWv5. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 


-Souvik

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
September 20, 2024

Hi @jiporter,

 

Hope you are doing well. Sorry for your experience!

 

Mac does not allow repairing options like Windows does. The other way around this would be to completely remove the app and re-install it again. 

Please run the Acrobat cleaner tool https://adobe.ly/3XO3Gce, reboot the computer once, and install the application using the direct link https://adobe.ly/4diJJPg.

 

If this doesn't work. please help us gather the logs from your machine: https://adobe.ly/4ddcWv5. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 


-Souvik

    J
    JIPNETAuthor
    Inspiring
    September 21, 2024

    Will I lose my settings if I do this? (toolbar layout, access to editing stamps I customized, any other customizations I made but no longer recall)?

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    September 23, 2024

    Hi @JIPNET,

     

    Thanks for the response. You can review the thread to understand the location of the stamps saved within Acrobat:

    Solved: Export my custom stamps to share with others - Adobe Community - 10787066

     

    Once there, you can copy and save the folder to a different location as a backup and later paste it back into the original location after the re-install.

     

    Hope this helps.

     

    -Souvik

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