How to reset Acrobat Preference settings to default?

Hi @robins91591084 

Hope you are doing well and sorry for the trouble you had. Would you mind sharing more details about the issue and OS?

Are you on a Windows machine or on a Mac?

If you are on a Windows machine, then please follow these steps: 

Note: This solution removes custom settings for Collaboration, JavaScripts, Security, Stamps, Color Management, AutoFill, Web Capture, and Updater.

• Quit/Close Acrobat.

• In Windows Explorer, go to the Preferences folder:

o (Windows 10, 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]

For example C:\Users\ABCD\AppData\Roaming\Adobe\Acrobat\DC

o (XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]

For example C:\Documents and Settings\ABCD\Application Data\Adobe\Acrobat\11/XI

• Move the Preferences folder to another location (for example, C:\Temp).

• Restart Acrobat.

Note: The AppData / Application Data folder is hidden by default: https://support.microsoft.com/en-au/help/14201/windows-show-hidden-files on how to display them.

If the problem recurs after you restore the Acrobat Preferences folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click “Yes to All” to replace the new Preferences folder.

If you are on Mac OS: 

• Quit Acrobat.
• Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
  • Acrobat WebCapture Cookies
  • com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
  • Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with the Distiller)
  • The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and colour settings (AcrobatColor Settings.csf)

• Restart Acrobat

If the problem recurs after you restore the Acrobat preferences files, then the problem isn’t related to preferences files. To restore custom settings, drag the files you moved in step 2 back to their original location. Then click OK to the alert “A newer item named ‘[filename]’ already exists in this location. Do you want to replace it with the older one you're moving?”

Let us know if you still experience any issues.

Thanks,

Anand Sri.