How to retrieve security password on a pdf

Hi Cindy McCarty

++ Adding on to the discussion 

You may also refer to  'Remove Password Security' in the help article (https://helpx.adobe.com/in/acrobat/using/securing-pdfs-passwords.html#remove_password_security)

Hope it will help

Regards

Amal

Or if you are making the PDF files yourself, please describe exactly how you do this, in detail, with all apps you use, what you click and so forth. 

Ask the author of the document.