Hyperlink in Acrobat PDF export not clickable after converting from Word / InDesign

Hi everyone,

I'm running into an issue with interactive hyperlinks when exporting documents to PDF using Adobe Acrobat Pro (Windows 11).

I created a local home maintenance checklist brochure where I linked resources for local homeowners, such as this guide for pest control in chandler.

In the original source document, the URL is properly formatted and active. However, after exporting/converting it to PDF and opening it in Acrobat Reader, the anchor text appears styled with the blue underline, but clicking on it does nothing.

Here is what I have tried so far:

1. Checked Preferences > General > Create links from URLs (enabled).

2. Tried using Tools > Edit PDF > Link > Add/Edit Web or Document Link manually, which works, but I need the links from the source file to carry over automatically without manual re-linking every page.

3. Verified that security settings aren't blocking external web access under Preferences > Trust Manager > Internet Access from PDF Files.

Is there a specific export preset or Acrobat setting I need to adjust so that anchor text hyperlinks retain their clickability automatically upon export?

Any suggestions would be appreciated. Thanks!