Hyperlink Issue (URGENT)

Why is Acrobat truncating my hyperlinks? I have created a link in my PDF that should take a client to this URL https://thefirecircle.thinkific.com/users/checkout/auth but instead it directs them to this URL https://thefirecircle.thinkific.com/  When you hover over the link the tooltip shows that it is the first one, the correct one but it completely ignores it and drops the users/checkout/auth part of the link taking them to the wrong page. Please help!