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adaptable_workmanshipe075
Participant
Oct 20, 2026 10:16 AM UTC
Answered

Hyperlinks stripping UTM parameters when linking out to website

Hello community,

We are distributing a client onboarding PDF checklist created in Acrobat Pro DC that links back to our growth strategy portal.

However, several users report that when clicking the hyperlinks from mobile PDF viewers or browser previews, the target URLs either strip the trailing query parameters or trigger security redirect warnings before reaching the landing page.

Does Acrobat have a setting or standard workflow for securing outbound URLs so they open cleanly in external browsers without getting flagged by third-party PDF readers?

Appreciate any advice on best practices for interactive links in Acrobat documents.

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Oct 20, 2026 11:08 AM UTC

    Hi @adaptable_workmanshipe075

    I hope you are doing well, and thanks for reaching out. Having your readers land on the page cleanly, with the full link intact, matters for a document you are sending to clients, so here is what applies in Acrobat.

    Links in a PDF are stored as written when you create them, and how they open can vary by the app or browser preview used to view the PDF. These steps will help you check your side:

    • Open the PDF in Acrobat, go to Edit > More > Link > Add or edit a link, double-click the link, and confirm the Open a web page action contains the complete URL, including the query parameters after the question mark.

    • Open the same PDF in Acrobat or Acrobat Reader on desktop and click the link, to see whether the full URL loads there. This shows whether the issue happens only in other viewers.

    • If a warning appears in Acrobat when a link is clicked, it is controlled by the Trust Manager setting. In Acrobat, go to Preferences > Trust Manager > Change settings to allow or block specific websites. For more information please check the help page: Manage website access in PDFs in Acrobat

    To help us narrow this down, could you please share:

    • Which mobile PDF viewers or browser previews your users are opening the PDF in, and their OS

    • An example of the link with the domain removed, so we can see how the query parameters are written

    • The exact wording of the security warning users see

    Let us know how it goes.

    Regards,
    Amal

    View reply

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Oct 20, 2026 11:08 AM UTC

    Hi @adaptable_workmanshipe075

    I hope you are doing well, and thanks for reaching out. Having your readers land on the page cleanly, with the full link intact, matters for a document you are sending to clients, so here is what applies in Acrobat.

    Links in a PDF are stored as written when you create them, and how they open can vary by the app or browser preview used to view the PDF. These steps will help you check your side:

    • Open the PDF in Acrobat, go to Edit > More > Link > Add or edit a link, double-click the link, and confirm the Open a web page action contains the complete URL, including the query parameters after the question mark.

    • Open the same PDF in Acrobat or Acrobat Reader on desktop and click the link, to see whether the full URL loads there. This shows whether the issue happens only in other viewers.

    • If a warning appears in Acrobat when a link is clicked, it is controlled by the Trust Manager setting. In Acrobat, go to Preferences > Trust Manager > Change settings to allow or block specific websites. For more information please check the help page: Manage website access in PDFs in Acrobat

    To help us narrow this down, could you please share:

    • Which mobile PDF viewers or browser previews your users are opening the PDF in, and their OS

    • An example of the link with the domain removed, so we can see how the query parameters are written

    • The exact wording of the security warning users see

    Let us know how it goes.

    Regards,
    Amal

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