i already paid for monthly. money deducted but cannot use

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i already paid monthly subs. money already deducted 2 times. but didnt subscribe on my account. why??

Crash or freeze
Cancel subscription

mohd_4265Author

Participant

here is my account

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Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

It seems to be a case of email mismatch. Please make sure you are logged in to the Acrobat app with the same email you have used to purchase the subscription on the App Store.

Let us know how it goes.

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