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M
mohd_4265
Participant
March 21, 2025
Question

i already paid for monthly. money deducted but cannot use

  • March 21, 2025
  • 1 reply
  • 210 views

i already paid monthly subs. money already deducted 2 times. but didnt subscribe on my account. why??

 

 

1 reply

M
mohd_4265Author
Participant
March 21, 2025

here is my account

Amal.
Amal.
Legend
March 21, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

It seems to be a case of email mismatch. Please make sure you are logged in to the Acrobat app with the same email you have used to purchase the subscription on the App Store.

 

Let us know how it goes.


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