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michaeld16308461
Participant
August 23, 2017
Answered

I am attempting to reinstall Adobe Acrobat XI. However, when I insert the serial number, it is rejected as the wrong number. Any advice?

  • August 23, 2017
  • 1 reply
  • 839 views

I am attempting to reinstall Acrobat Xl.  However, when in insert the serial number, it is rejected as an incorrect number.  Any advice.

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Correct answer try67

Yes.  I purchased the English version of Acrobat originally.  On a related subject, when I reinstall I am unable to get the messages in English.  Any advice on that issue?


You need to use the English installer. The serial number is not just for a specific version, it's also for a specific language, as well as some other parameters.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
August 23, 2017

Did you purchase it from Adobe directly? What is the exact text of the error message?

M
michaeld16308461Author
Participant
August 23, 2017

I purchased the software online from Adobe.  I cannot provide the exact text of the error message because it is in a language foreign to me.  I cannot get back to the initial error message - i.e the one that rejected my serial number.  Thank you.  MD

try67
Community Expert
try67Community Expert
Community Expert
August 23, 2017

It's quite difficult to help you without this information... But maybe you're trying to install a version that doesn't match your s/n? Did you purchase the English version of Acrobat, originally?

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