I am completely disgusted with the Customer service!

Forum|Forum|9 months ago
April 22, 2025
1 reply
259 views

On the phone for almost an hour with Tech support to see why I could no longer use the e-sign feature in Acrobat, who had such a heavy accent it was difficult to understand him. And because I couldn't understand him instead of trying to resolve the issue I was having he just hung up on me.

S_S

Community Manager

Hi @torri_6861,

Hope you are doing well. Sorry for the trouble, and the experience with our support team.

Would you mind sharing the case number that has been generated and share to you over email? I'll take this up with the concerned team.

Meanwhile, please ensure you are on the latest version of Acrobat (2025.001.20458) for the best experience.

To do so, go to Menu> Help> Check for Updates.

Look forward to hearing from you.

Regards,
Souvik.

T

torri_6861Author

Participant

Hello Souvik,

Acrobat is up to date
This is the case number ADB-39599543-Y3Q3.
I made sure after updating to sign out of everything prior to signing back into Acrobat. I am still getting the same error message - please see attached screenshot.

Thank you for any help you can provide.

Best Regards,

Torri J. Koppenaal

[Personal info removed from the post, please don't add any personal info to the email signature: Adobe moderator]

S_S

Community Manager

Hi @torri_6861 ,

Thanks for the response.

I have forwarded the issue with the concerned team.

Our support team will call you to help you through with your issue.

Please feel free to share your thoughts here once you are through with engaging with our support team.

Regards,
Souvik.

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