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Participant
April 29, 2024
Answered

I am having problems with the Acrobat Reader download. Installer not working properly.

  • April 29, 2024
  • 1 reply
  • 940 views

Either from the Internet or form Acrobat Reader download site, the installer does not work properly. It tells me either I don't have enough memory, or that the folder selected is not empty, or some other error.

Anyone experiencing this? Can I get the reader in some other form or from some other way?

This topic has been closed for replies.
Correct answer Amal.

Hi @Eduardo37071697rzxw 

 

Hope you are doing well and thanks for reaching out.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link: https://get.adobe.com/reader/enterprise/ and see if that works.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

1 reply

Amal.
Amal.Correct answer
Legend
April 29, 2024

Hi @Eduardo37071697rzxw 

 

Hope you are doing well and thanks for reaching out.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link: https://get.adobe.com/reader/enterprise/ and see if that works.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Participant
April 30, 2024
Thanks Amal. I run the cleaner but app doesn’t respond. Any other
suggestions? I properly uninstalled the reader and I also have Acrobat 9 in
my computer. Do I need to uninstall Acrobat 9 and then try to download the
reader?
Eduardo
Amal.
Legend
April 30, 2024

Hi there,

 

Acrobat 9 is an old and EOL application and no longer supported on the latest Mac and Win os. You may tru to remove the application and then try to install the Acrobat Reader using the direct link shared above and see if that helps.

 

~Amal