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A
Anonymous
January 31, 2017
Question

I am installing Acrobat Pro DC on my MAC and when extracting the installation fails.

  • January 31, 2017
  • 1 reply
  • 702 views

I am installing Acrobat Pro DC on my MAC and when extracting the installation fails.

Log File below:

Please help!

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 15.23.20053.0 Acrobat DC/Acrobat DC Installer.pkg_15.023.20053 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2017

https://forums.adobe.com/thread/1810104

A
Anonymous
February 1, 2017

Thank you,

I agree that this might be the case, but I am not sure what else to do. I am on MAC OS Sierra 10.12.2 and I have deleted everything I could find. Also ran the Adobe Cleaner Tool. Still getting the same result

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 1, 2017

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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