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petec70742913
Participating Frequently
March 23, 2017
Question

I Am Literally in Acrobat Hell. Please help!

  • March 23, 2017
  • 3 replies
  • 1613 views

I have Adobe Acrobat 7.0 Professional installed at work. For some reason about three months ago I suddenly started getting prompted to install Adobe Acrobat 7.0 Professional (even though it it already installed) EVERY TIME I START UP the computer. I try to let it run through the install process but it says it cannot find the file AcroPro.msi. The filepath given in the prompt does not exist.

Searching the Google I see that MANY people have had this problem but I have yet to see any actual solutions for the problem. Yes, I looked in the C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat folder. There's no AcroPro.msi file there. Yes I tried running a cleanup utility. Did not help.

So I decided I would just delete Acrobat and eventually get a newer version. Guess what? I can't even delete the damn thing using Add / Delete Programs because even THEN it is asking me to find AcroPro.msi.

I am running Windows 7. No, I no longer have the installation disk. When my company moved from Manhattan to Westchester the disk got lost in the shuffle.

YES, I tried downloading the Acrobat Pro 7.0 22020134.exe file from helpx.adobe.com and running it again (I do still have my registration number) but it won't let me do THAT without the aforementioned non-existent AcroPro.msi.

I have scoured all of Adobe's web site and Forums in the hopes that SOMEWHERE they would have a download of AcroPro.msi but alas there just seems to be endless troubleshooting suggestions with no solutions and it seems that AcroPro.msi doesn't exist anywhere to help with this problem.

I'm very close to wiping my entire hard drive just to get rid of this problem but I am hoping SOMEONE will have a fix for this that won't involve such drastic measures. HELP!!!!

Thanks,

Pete

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
March 23, 2017

Well, as I said Adobe acknowledged the problem and created a repair tool. Too late for you though.

P
petec70742913Author
Participating Frequently
March 23, 2017

One would think they would have a repair tool for older versions...or a place to actually download the elusive AcroPro.msi file but what can ya do. If it was raining soup I'd be the only guy in the street with a fork.

gener7
Community Expert
gener7Community Expert
Community Expert
March 23, 2017

Adobe does supply a replacement Acrobat 7 Pro with its own serial number free of charge to A7 owners due to the take down of the activation servers.

Download from here Download Adobe Acrobat 7 and Adobe Creative Suite 2 products

and use the serial number to the right of the download, not your original. It may work. I suggest right-clicking on installer and choosing "Run as Administrator."

I've been discouraged by the admins in this group from suggesting it because of XP/7 issues, but mmight as well try.

L
LeoUpdaterX
Participating Frequently
March 23, 2017

Try this-

go to ftp://ftp.adobe.com/pub/adobe/acrobat/win/7x/7.0/misc/

download and run

01/12/2005 12:00AM    121,558,528 AcTR7EFG.exe

I would expect that Windows Installer will run Repair for your installed Acrobat using newly extracted installer package.

This should be the case if extracted package matches what you have installed.

If not, you have to search for better source, but keep in mind that you need full base 7.0 installer (Exe size should be more than 100MB)

P
petec70742913Author
Participating Frequently
March 23, 2017

Leo - thanks for the info...I tried installing the AcTR7EFG.exe but installer stops after you choose language and hit Next. The popup I get says "Setup has detected that you already have a more functional product installed. Setup will now terminate". So that's about as far as I can go. It seems that without the elusive AcroPro.msi file I am stuck. Can't fix the thing (I tried clicking the "Detect and Repair" option in Acrobat but nothing happens) and I can't uninstall it. Meh. :/

T
Test Screen Name
Legend
March 23, 2017

msi files describe what you install, and they are the list of what to uninstall. So if it gets deleted you often can never uninstall, never repair, never recover. They are pretty big do dkmetimes people delete them to save space. Worst of all, sometimes sellers pre install software without msi files, leaving their customers stranded. You might find it on the original install CD. The current download is DIFFERENT so it can't substitute.

Current and recent versions of Acrobat have a cleanup tool that can do this magic, but they don't go back to 7, I think.

gener7
Community Expert
gener7Community Expert
Community Expert
March 23, 2017

I am told Acrobat 7 doesn't run on Windows 7, it was meant for XP.  You do need to upgrade.

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