i am subscribed to Adobe Standard which allows me to EDIT. However, I am unable to use this feature. The Insert page is greyed out. I am not even able to combine. Help!

Hi ​@Flamboyant_Dreamcc8b,

We understand how frustrating it is to have Insert, Delete, and Combine unavailable when you need to edit and organize your PDFs.

To help narrow this down, please share the Acrobat and operating system versions requested by Meenakshi, along with a short screen recording showing the greyed-out options.

A few additional details would also help:

• Does this happen with every PDF, including a newly created test PDF, or only with a specific document?
• In Acrobat, does Help show that you are signed in with the Adobe ID used to purchase the Acrobat Standard subscription?
• If you sign out and back in, then restart Acrobat, do the options remain greyed out?
• Do you see a yellow Protected View message above the document? If so, please include it in the recording.

If Acrobat is not recognizing the subscription, follow the sign-out and sign-in steps here, then restart Acrobat: Resolve Acrobat subscription activation issues.

Please share the results and we’ll take it from there.

Thanks,

^BV

Hi Flamboyant_Dreamcc8b,

Thank you for reaching out, and sorry to hear that you are experiencing an issue.

Could you please confirm whether the feature was functioning properly before and has changed recently? It would be helpful if you could provide a short video demonstrating the steps you take and highlighting the options that are not working. Additionally, please share the version numbers of Acrobat and your currently installed operating system.

Let us know if you need any help.

Thanks,

Meenakshi