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Admired_leader507f
Participant
Oct 9, 2026 9:25 AM UTC
Answered

I am unable to redact pdfs? The prompt is saying installation issues

I am unable to redact pdfs. The prompt I am getting is installation issues. Can anyone please guide me?

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Oct 9, 2026 10:26 AM UTC

    Hi Admired_leader507f,


    Thank you for reaching out, and sorry to hear you are experiencing issues.

    If you get the prompt for an installation issue, please try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    Let us know how it goes.


    Thanks,

    Meenakshi

    View reply

    2 replies

    justlearn
    Community Expert
    justlearnCommunity Expert
    Community Expert
    Oct 9, 2026 10:27 AM UTC

    ​@Admired_leader507f I just tried and I am currently using a MacBook Pro M5 Max


    My first thought is your Acrobat has installation corruption files. I would uninstall Acrobat. Run Adobe Cleaner Tool to cleaning up corrupt files, https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html. Once that is done, delete the previous download that had Acrobat and empty your trash can or recycle bin.

    Then go back to Adobe Creative Cloud Desktop app, and download a ‘fresh’ and ‘new’ Acrobat for your computer.. 

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    m
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Oct 9, 2026 10:26 AM UTC

    Hi Admired_leader507f,


    Thank you for reaching out, and sorry to hear you are experiencing issues.

    If you get the prompt for an installation issue, please try reinstalling the application using the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  

    Let us know how it goes.


    Thanks,

    Meenakshi

    Translate
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