I and my users cannot use PDF Convertor even though we have purchased for Acrobat Standard

Question

I and my users cannot convert PDF to word/excel in the app, the option shown as grey, even though we have purchased for Acrobat Standard. But we can only use it on a online convertor.

Souvik Sadhu · Accepted Answer

Hi @MIS2621716239g8,

Hope you are doing well. Sorry for the trouble with using PDF convertor.

Have you tried installing the Add-in through the Microsoft Store: https://adobe.ly/3XGeHvW.

Let us know if that works.

Regards,
Souvik.

Generous_Laughter2daa · Answer

If the PDF-to-Word/Excel option is greyed out even though Acrobat Standard is active, I’d first check that the users are signed into the correct Adobe account and that the subscription is properly recognized in the desktop app. Signing out and back in or checking the license status may help refresh the available conversion features.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.