I bought a new computer and want to transfer my Adobe Acrobat x to the new computer, Problem is, I can't find the serial number, license number, etc. I tried contacting support, but they need that information to help me. CCan anyone tell me where

Question

I bought a new computer and want to transfer my Adobe Acrobat x to the new computer,  Problem is, I can't find the serial number, license number, etc.  I tried contacting support, but they need that information to help me.  CCan anyone tell me where I can find that info?

kglad · Accepted Answer

you have 3 ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

a. you can check your account, https://accounts.adobe.com

b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

try67 · Answer

You should be aware that assuming this new computer has a new operating system, like Windows 10, then Acrobat X is not officially compatible with it, and you might encounter all kinds of strange problems trying to run it. If you're on a Windows machine you should run it in Compatibility Mode with an earlier OS, for best results.

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