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4 replies

justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Mar 8, 2025 1:35 AM UTC

@patrickl95501232 eeck... I would use adobe Cleaner from Adobe themselves. It can fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers).

https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once that is done, go back to adobe.com, and install the application from Adobe's website, not some other third party website. Unless, you have the original CDs

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patrickl95501232
patrickl95501232Author
Participating Frequently
Mar 8, 2025 12:33 PM UTC

Thank you for your help! I will give this a try.

 

But as for reinstalling, each time I've needed to start with a clean copy, I've downloaded the file from this adobe site:

 

https://licensing.adobe.com/ 

 

Are you saying downloading and installing from that source might no longer be a viable option?

 

I'll report back after attempting the cleaning process you suggest--again, thanks!

 

 

 

 

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patrickl95501232
patrickl95501232Author
Participating Frequently
Mar 8, 2025 1:22 PM UTC

followed the instructions to use the cleaning tool....restarted my machine and attempted another installation.

 

same failed attempt

 

 

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