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Participant
September 15, 2026
Question

i can select a tool and start drawing a shape but cannot complete the command to draw what the tool is supposed to draw.

  • September 15, 2026
  • 2 replies
  • 41 views

by completing I mean ‘clicking’ the mouse to enter

    2 replies

    Amal Jaiswal
    Community Manager
    Community Manager
    September 22, 2026

    Hi there, 

    This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works: 

    1. Go to LocalLow\Adobe\Acrobat\DC\
    2. Share Exchange-ProMessages & ReaderMessages with us.
    3. Pls delete above both file.
    4. Then launch Acrobat.
    5. Issue should resolve. 

    Let us know how it goes.

    ~Amal

    Meenakshi Negi
    Community Manager
    Community Manager
    September 15, 2026

    Hi good_leader3b04,


    Thank you for reaching out, and sorry for the trouble caused.


    We have already reported this issue with the team. We will keep you uodated with the information once we hear from the team.

    In the meantime, please try use the Esc key on your keyboard to complete the process. Check if that helps.


    Thanks,

    Meenakshi