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mauricev1
mauricev1
Inspiring
June 6, 2018
Question

I can't get the Adobe PDF converter to stay on port

  • June 6, 2018
  • 1 reply
  • 578 views

I have a problem with the Adobe PDF Converter. This is with Acrobat DC on Windows 10 x64. It is supposed to be assigned to either Desktop\*.pdf or Documents\*.pdf ports, but it insists on reassigning itself to a port called IP_NEW_IP, which is a local TCP IP port. If I remove this port, Acrobat recreates it and reassigns the converter automatically to it on reboot. How can I get the proper assignment to stick? I should point out and removing and recreating the converter has the same behavior.

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1 reply

AnandSri
AnandSri
Legend
June 7, 2018

Hello Mauricev,

We apologize for the inconvenience caused, as per the description above, I can understand that Adobe PDF Converter is reassigning a port "IP_NEW_IP" to itself, Is that correct?

What is the dot version of Adobe Acrobat DC installed? To identify, refer to the Adobe article Identify the product and its version for Acrobat and Reader DC

Try installing the PDF Printer manually after removing the current PDF Printer and see if this brings any difference. To install the PDFPrinter manually, please refer to the Adobe article Adobe PDF printer is missing | Manually install PDF printer

You can also refer to the following Adobe article and try the suggestions Using the Adobe PDF printer, Acrobat

Let us know how it goes and share your findings.

Regards,

Anand Sri.

mauricev1
mauricev1Author
Inspiring
June 7, 2018

That understanding is correct.  The version of Acrobat is 2015.006.30279.

Please reread the last line of my original query.

    AnandSri
    AnandSri
    Legend
    June 7, 2018

    Thank you for sharing the details. The latest version of Acrobat 2015 Classic version is 15.006.30418 Planned update, May 14, 2018

    Please install the latest update from help>check for updates, reboot the machine after updating the Acrobat. You can also install the patch/update manually from the URL 15.006.30418 Planned update, May 14, 2018 — Release Notes for Acrobat DC Products

    Let us know how it works with the latest version.

    Regards,

    Anand Sri.

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