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throwaway_acro
Participant
October 8, 2025
Answered

I can't redact in acrobat pro because it keeps redirecting me to create an account

  • October 8, 2025
  • 2 replies
  • 262 views

(I am sorry that I am writing in English.  I am still learning German.)

 

I need to redact documents.  I have a trial for adobe acrobat, which includes the ability to redact.  When I select "redact" from all tools, I get directed to create an account or start a trial with Adobe Acrobat Pro.  I checked and I am definitely logged into my account.

 

I can't redact documents on the desktop app, because I am working on Ubuntu.

 

Any help would be appreciated, thank you.

Correct answer try67

The redaction option is only available in the desktop application, not the web-based one. Find a computer with Windows or MacOS, and you'll be able to use it.

2 replies

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
October 8, 2025

The redaction option is only available in the desktop application, not the web-based one. Find a computer with Windows or MacOS, and you'll be able to use it.

    T
    throwaway_acroAuthor
    Participant
    October 8, 2025

    Got it, thank you.

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    October 8, 2025

    Are you currently using Adobe Acrobat Reader? 

    You need Pro to redact. Just be sure to read and follow the cancelation policy and do it in time if you don't want to subscribe. 

     

    David Creamer: Community Expert (ACI and ACE 1995-2023)
      T
      throwaway_acroAuthor
      Participant
      October 8, 2025

      I am using Pro.  I have a free trial for it and I am logged into the account with the free trial when this happens.

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