I've tried saving it with two different pdf files and it still wouldn't save. And when I would save it in another folder I would get this message: "The file may be read only or another user may have it open. Please save the document with a different name or in a different folder."
Hi Briancaw,
As you have mentioned that the file is encrypted, could you please check if the saving is allowed in the document properties?
To check the document properties, open the document and go to File > Properties > Security.
Check the "Document Restrictions Summary".
It would be helpful if you can share the screenshot of that window.
To share the screenshot, use the steps provided below:
- Click on the insert icon provided in the reply window as shown below:
- An Insert Image window will appear.
- Then click on Insert Image and browse the location where you have saved the screenshot file.
- Select the file and click on Open > Insert Image.
Also, let us know if the document was created by you or not.
We will be waiting for your response.
Regards,
Meenakshi
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