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Participant
February 14, 2019
Answered

I can't save encrypted pdf, getting "The document could not be saved. This file cannot be found." How to fix this?

  • February 14, 2019
  • 1 reply
  • 6651 views

I've tried saving it with two different pdf files and it still wouldn't save. And when I would save it in another folder I would get this message: "The file may be read only or another user may have it open. Please save the document with a different name or in a different folder."

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Briancaw,

As you have mentioned that the file is encrypted, could you please check if the saving is allowed in the document properties?

To check the document properties, open the document and go to File > Properties > Security.

Check the "Document Restrictions Summary".

It would be helpful if you can share the screenshot of that window.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Also, let us know if the document was created by you or not.

We will be waiting for your response.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
February 15, 2019

Hi Briancaw,

As you have mentioned that the file is encrypted, could you please check if the saving is allowed in the document properties?

To check the document properties, open the document and go to File > Properties > Security.

Check the "Document Restrictions Summary".

It would be helpful if you can share the screenshot of that window.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Also, let us know if the document was created by you or not.

We will be waiting for your response.

Regards,

Meenakshi

Participant
February 16, 2019

Ok, once I looked at the Document Restrictions Summary, I saw that the saving wasn't allowed, now I'm able to save it thanks. Omg I feel dumb lol.