I can't save/print a secured PDF - Tools is greyed out, so I can't remove security settings

Forum|Forum|4 years ago
June 18, 2021
1 reply
16300 views

Something a bit weird is going on with my Abode Acrobat Pro DC access. I am sure I used to be able to just open a document by clicking on it in Recent. Now I can't. When I do get it open, I don't have the "Manage" option on the right. I can't save a downloaded copy because it is secured. When I try to remove security settings, all my options (except Certificate) in Tools are blacked out. I'm sure I have never even had to _think_ about how this works before, so I think something is different.

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try67

Community Expert

Sounds like the file is signed. What do you see under the Signatures panel on the left hand side?

C

CKemAuthor

Participating Frequently

Yes it is signed. How do I download and print the signed copy? Is the only copy that I can do anything externally to Adobe with, the one that has been emailed to me as complete? It seems very wierd that me (having sent it out from my Adobe account to be signed) can't then access it and use it from my Adobe account afterwards. Thanks.

try67

Community Expert

You can not modify a signed file. That's a major part of using a digital signature. If you can't print it that means the author applied a security policy that prevents printing, and then signed it. Sorry, but there's nothing you can about it. Of course, you are able to download it. Otherwise you wouldn't be able to open it at all...

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