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I can't see how to download the desktop version of Acrobat Pro DC...

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Hello everyone. I can't see how to download the desktop version of Acrobat Pro DC, only the Acrobat Reader. The only way I can use Pro is via the web, which is frustrating. Any ideas? Thank you.

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Benjamin30976411851j

Participating Frequently

No thanks. I’ve canceled both of my subscriptions.

Ben

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Benjamin30976411851j

Participating Frequently

Leaving Adobe! Thanks for your help!

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Benjamin30976411851j

Participating Frequently

Oh wow, thanks so much!

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Randy Hagan

Community Expert

Hopefully you’ll find something that works for you in that thread.

I’m rooting for you,

Randy

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Benjamin30976411851j

Participating Frequently

I have a Ventura 13.0. Yes having zero luck opening the Acrobat program. Again downloaded the program from the site and nothing happens. Not sure what you are asking for the Diagnostics. I downloaded that as well and its asking me to reproduce the steps, which i did. Still nothing. Not sure what do do with the Diagnotics program.

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Randy Hagan

Community Expert

There have been many recent reports on issues running the latest version of Acrobat with MacOS 13 Ventura.

You may want to review this thread to get some ideas on how to get past your issues, but there are no guarantees as Adobe Systems doesn’t support running on Ventura anymore. Here is the link:

Good luck,

Randy

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Meenakshi Negi

Community Manager

Hi Benjamin30976411851j,

We are sorry to hear that you are experieincing this issue.

This is a known issue and the team is investigating this and need your assistance. Please collect the logs for the process by following the steps outlined here: Adobe Acrobat Diagnostics. You can skip the first two steps, as the application does not launch. Download the tool from the installer provided at the bottom of the help document.

Once the logs are collected, please share the Log ID with us.

Please share your contact email address where the team can reach out to you to schedule a session to check this further. Ensure that you share the email in the private message.

Let us know if you need any assistance.

Thanks,

Meenakshi

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Benjamin30976411851j

Participating Frequently

Subscription. I actually am able to get the Installer on the desktop and CC opens up but no sign of the dowloaded Acrobat. Photoshop is dowloaded, Acrobat always has been but not there anymore. The icon is, but it bounces once when clicked, then nothing happens.

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Randy Hagan

Community Expert

If you have Creative Cloud Photography it only provides Photoshop and Lightroom. Acrobat is not part of that plan. If you have the full Creative Cloud plan or Adobe’s Document Cloud plan, Acrobat is included as part of the subscription. Also, are you using a Mac or a Windows system? And what versions of operating system and Acrobat do you have installed?

If you could give us a few more details, we can hopefully help you get past your installation issues.

Hope this helps,

Randy

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Benjamin30976411851j

Participating Frequently

Yeah I have Photoshop downloaded but cannot get Acrobat Pro to download! Frustrating! Its a new version on the web and it sucks!!

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Randy Hagan

Community Expert

Do you have the Creative Cloud application? Do you have a Creative Cloud subscription? Or do you have a subscription only for Photoshop?

Randy

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