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Jesse5C88
Jesse5C88
Participant
March 25, 2021
Question

I can't share a pdf I created in Microsoft Word for comments.

  • March 25, 2021
  • 1 reply
  • 2447 views

When I try to share a pdf I created in Word for comments I get the "Protected files can't be sent for comments" error. When I check the document in Acrobat Pro DC (file -> Properties...) I see that none of the restrictions are enabled and the document is not encrypted or password protected! What am I missing?

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1 reply

Amal.
Amal.
Legend
March 26, 2021

Hi Jesse

 

Hope you are doing well and sorry for the trouble. As described you are unable to send the file for reviewing and getting the error 'Protected files can't be sent for comments'

 

- What is the workflow/steps you did to create and send the PDF file? Please try to create a new file by using the Acrobat ribbon in the Word tool bar and then try to send it for comments using Acrobat Pro DC and check if that helps.

 

Also, please share the PDF file with us so that we can check it our end as described in the help page: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

You may also look at the similar discussion: https://community.adobe.com/t5/acrobat/why-i-can-not-send-protected-file-for-review/m-p/10139264 and see if that helps.

 

Regards

Amal

 

Jesse5C88
Jesse5C88Author
Participant
March 26, 2021

Please see the attached video of the bug. I've attached the test files--both the pdf and the Word document used to create it.

Amal.
Amal.
Legend
March 31, 2021

Hi Jesse,

 

Thank you for sharing the video recording and the MS Word and PDF file. I have tried to reproduce the issue on my end and below are the findings:

 

1. Once creating PDF from MS Word using the Acrobat ribbon on the top , the PDF created is PDF/A compliance and editing is disabled.

2. After clicking on Enable Editing Button and saving the PDF an non PDF/A compliance i was able to send the document for comment easily, please check the screenshot below.

 

 

 

 

 

 

Regards

Amal

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