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reginam14363997
reginam14363997
Participant
July 31, 2023
Answered

I can't uninstall Adobe Acrobat

  • July 31, 2023
  • 2 replies
  • 17840 views

Hello!

I have a Surface Book 2 with the latest Windows update 11. My Adobe Acrobat has been acting wack (basically not allowing me to use any of its features). I looked at the Creative Cloud apps management page to see if AA didn't update automatically for some reason, but it said the app was up to date. However, I checked through the app itself and found a hidden update to be made. I tried to update it but a box popped up saying "This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package. Error 1635." I tried uninstalling the app through creative cloud and through my computer settings, but the same message pops up every time. I'm not sure if this is a Windows issue or just the app itself, because I have absolutely no issue updating or uninstalling other apps. 

Any help is appreciated! I'm losing my mind.

    Correct answer Meenakshi Negi

    Hi reginam14363997,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Please try the troubleshooting steps suggested for error 1635 in the following help document: https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html. 

    If the above suggestion does not work, try reinstalling the application using the following steps:
    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    2 replies

    A
    arne_3791
    Participant
    September 30, 2025

    Same issue here for Mac, Adobe makes it impossible for you to uninstall their programs so they can claim higher user rates. 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    July 31, 2023

    Hi reginam14363997,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Please try the troubleshooting steps suggested for error 1635 in the following help document: https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html. 

    If the above suggestion does not work, try reinstalling the application using the following steps:
    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

      F
      f_u_acrbt
      Participant
      September 17, 2024

      only adobe, would require you to use a 'cleaner tool' to remove their progam....

       

        W
        wayne_8545
        Participant
        August 22, 2025

        I have Macbook Pro and also cannot remove this nonsense from my screen. I even had to create an "account" to post this. On my desktop it's trying to bill me for "services" which I don't use.  It refuses to be removed unless I "download" it AGAIN! What makes them think I want 2 nastv copies vs 1  ?

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