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Participant
10월 14, 2026 2:52 오후 UTC
해결됨

I canceled a subscription on the same day and is yet to get my refund back. Why is this?

I canceled a subscription but is yet to get my money back,  why is this?

    Dave Creamer of IDEAS
    Community Expert
    10월 14, 2026 3:07 오후 UTC

    If I understand your question correctly, you started a NEW subscription. Usually, there is a 7-day trial and there is not charged until that trial is over. 

    If you went beyond the trial, I believe you have 14 days to cancel but it can take another 14 days for the refund to be issued. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)

    1 답변

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    10월 14, 2026 3:07 오후 UTC

    If I understand your question correctly, you started a NEW subscription. Usually, there is a 7-day trial and there is not charged until that trial is over. 

    If you went beyond the trial, I believe you have 14 days to cancel but it can take another 14 days for the refund to be issued. 

    번역
    David Creamer: Community Expert (ACI and ACE 1995-2023)