Answered
I canceled a subscription on the same day and is yet to get my refund back. Why is this?
I canceled a subscription but is yet to get my money back, why is this?
Dave Creamer of IDEASCorrect answer
Community Expert
October 14, 2026
If I understand your question correctly, you started a NEW subscription. Usually, there is a 7-day trial and there is not charged until that trial is over.
If you went beyond the trial, I believe you have 14 days to cancel but it can take another 14 days for the refund to be issued.
David Creamer: Community Expert (ACI and ACE 1995-2023)
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