I cannot get web pages to convert to pdf in either latest Firefox or Chrome browsers. Everything has been updated, tried uninstalling and reinstalling plug-ins or extensions, still getting conversion failures?

Hi brucer18892299​,

Thank you for reporting this issue. Please provide the following details to understand your issue better:

1. Your OS and corresponding version

     > For Windows, You can type winver in search bar and press enter

     > For Mac, Click on apple icon on top-left corner and select About This Mac from the drop-down menu

2. Chrome/Firefox Browser versions

3. Acrobat extension version

     > Right-click on Acrobat extension icon in the browser top bar

     > Select Manage Extensions option from dropdown.

     > See version number

4. Sample URL with which you have observed the issue.

5. Are you seeing Conversion failed or 14 day trial message when trying to convert via the extension?

     > Open Chrome/Firefox

     > Go to URL specified in 4th Question

     > Click on Acrobat extension icon in top-right corner (next to url bar)

     > Select Convert Webpage to PDF from the drop-down menu

6. What is the behavior with File -> Create -> PDF from Web Page workflow from inside Acrobat?

7. If you see any other error dialog, please specify.

Regards,

Ritesh

Hi Brucer,

Are you trying the same problematic website in each of the browsers? If it's the same site, have you tried saving different websites in these browsers.

In addition, have you tried File (menu) -> Create -> PDF from web page.

Please keep in mind that some web designers create their sites so that they cannot be PDFed. I'm not saying that this is one of those but it could be so if you can PDF other web pages.