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williamb87915416
Participant
September 23, 2015
Answered

I cannot save my PDF files. When I hit Save As a blank window pops up instead of a menu of folders or a Windows Explorer view of folders. I am an editor and save files under new filenames after editing them. Why can't I save these files in Adobe DC (

  • September 23, 2015
  • 2 replies
  • 53315 views

I run Acrobat Professional so that I can edit/mark up/comment in PDF files. At some point recently I noticed "Acrobat Reader DC" in the filename at the top of the page. I didn't ask for this or do anything to make it happen that I was aware of doing. I adjusted to the new screen look and edited several files without incident. But yesterday I opened a large file that had been sent to me in Dropbox. When I downloaded it and first opened it and tried to edit it, the select tool was not aligned properly, so the selected areas were somewhere else on the page, not where the cursor was. I rebooted my computer and was able to edit the file more or less normally (I've noticed more little glitches with this Reader DC but I can live with them). But when  tried to save the file under a new filename as I always do to differentiate edited files from unedited files, the Save As window is blank. There is no option to save the file under a new filename. In fact. there is no option to save the file with the changes! I thought maybe it was a problem with this file only, but when I tried to edit a new file that came via regular e-mail, I encountered the same problem when trying to save it under a new filename. What is the relationship between my old Acrobat Professional and Acrobat Reader DC? Why can't I save files normally? I was able to save the changes I made by saving it to the Adobe Cloud (which I had to so because I could not send the file via e-mail due to its size--I tried to send it to myself)., but I'd much prefer to navigate Windows Explorer to work with files. I suspect that there's some simple aspect to this that I'm simply missing or don't know about. Can anyone help?

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi williamb,

Please take a look at this thread and let us know if it hits the mark:

"save as" pop up box does not allow me to save the document.

Best,

Sara

2 replies

Participant
June 1, 2020

I just had to say that solved my problem as well with Adobe Acrobat Reader DM. However, I have no idea how the preferences were changed. It was not because I hit Share tonight while casting around for a solution. This had been bothering me for several weeks, and I found ways around it by finding ways to bypass saving the files. And I don't remember what they were. Very happy to have found this..

Sara_ForsbergCorrect answer
Inspiring
September 23, 2015

Hi williamb,

Please take a look at this thread and let us know if it hits the mark:

"save as" pop up box does not allow me to save the document.

Best,

Sara

williamb87915416
Participant
September 24, 2015

Yes, Sara, Kimberley's suggestion solved the problem. Why this occurred this week instead of earlier I don't know, but now I'm happy. Thanks!

Participant
June 14, 2022

Who is Kimberley? And why doesn't her "correct answer" appear in the String.  This looks like a deliberate decision from the string editor.  If it is THE CORRECT ANSWER, why isn't it sky-written over all of our houses, instead of being some oblicque and hdden reference?  Just tell us, for X'st sake, won't why don't you?  My save and or download button will not even illuminate.  The are greyed out.   Why wouldn't you provide us with a "save as" button somewhere prominently proclaimed on the Adobe landing page?   "AA" is supposed to be so compatible with MS Word.   So make it that way, already.  None of this is new.  What are you waiting for?.  Thanks.