I cant cancel my Acrobat trial

Forum|Forum|5 years ago
September 21, 2020
4 replies
1618 views

I just want to try the Acrobat DC free trial with the credit card info thing (i used empty card). But it never lets me cancel my trial subscription until billing issues starts popping out. I even tried to follow the How to cancel your trial or subscription tutorial in Adobe but theres no cancel options only manage payments. How can i cancel my trial?

Cancel subscription

Correct answer try67

Try here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

charlesc39883429

Participant

Yea me too. They say just cancel if you dod want it. Yea rigt. They make freaking impossible. I'm spending more time trying to cancel (with no results!) than I did trying out the app and deciding it's not for me. I Hate Adobe!!! Makes me not want to use ANY of their programs. Yes...I hate Adobe!

L

Lisa5E39

Participant

I am have the same issue and nobody answers except for the same link that does not work. Is Adobe scamming us?

Victualia

Participant

Same issue here, I log in as normal in my Adobe account (I have other subscriptions in there, as well), go to Manage Plan and click "cancel" and then some window pops ups that says that social sign-in is not supported anymore and it says that I have to sign-in again, but the "continue" button is unresponsive and then when I try trough some other means, it either says that it can't find my email or that something went wrong or that I might be offline. I can manage all other aspects of my account, except canceling, which is frankly a bit suspicious.