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TISupport_Novatech
Participant
January 12, 2017
Question

I cant combine pdf documents

  • January 12, 2017
  • 1 reply
  • 4776 views

Hi,

I am getting an error message when trying to combine many pdf files together.

Adobe Acrobat PRO XI (in french)

Windows 7 x64 (in french)

Error MSG:

Impossible de créer un fichier pdf car une erreur non identifié est survenue dans Acrobat.

Details/notes:

While it is trying to combine the files, I noticed that there is a yellow triangle as each page being processed.

Also, these files where on the network. When I copied them locally, they get the green check and are combined without a problem.

It is not a share/security issue as the user has modification rights to that folder.

Another user has the same setup and are able to combine multiple pdf files without any issue.

I uninstalled fully and reinstalled many reboots inbetween) (yes also activated).

Any ideas on how to get this fixed for the user having this problem?

Much appreciated.

Kai

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
March 24, 2017

HI tisupport_novatech,

Sorry for the delay in response.

Could you please try disabling Protected View in Acrobat and see if that works?

Launch Acrobat>click Edit>select Preferences>Security (Enhanced)>select Off under Protected View and then click OK.

Relaunch Acrobat and try combining pdfs.

You may also try the steps suggested in the link below:

No PDF file was created because Acrobat encountered an unidentified error.

Thank You,

Shivam

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