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ls_rbls
Community Expert
Community Expert
December 5, 2021

Zani,

 

You dind't specified if this is happening when you're trying to save a file locally in your computer and working offline.

 

But based on the issue that you're describing, I will assume that you're working with shared files over the Internet, using a cloud space service to store or share files online.

 

See if the following links are releveant:

 

 

Also, open Acrobat and go to "Edit" --->> "Preferences" --->> "General" --->> and tick the checkbox that is labeled: "Show Online storage when saving files" (if it is not checked already).

 

You may also want to go to "Online Services" (also found under "Preferences", and see if something needs to be enabled or disabled there.