I Click on the signature box to sign and I get a black translucent screen that locks down Acrobat PRO DC

Hi Richie,

As you have mentioned above, when you click on the signature box a black translucent screen appears.

Try once to create a test file and add a signature field to it.

Then try to add a signature using the same steps and check if the behavior is replicable.

Let us know how it goes.

When the black screen appears, do you see anything mentioned on that screen or any error message that appears on the window?

Did you check if this issue occurs with this particular document or with all?

Would you mind sharing the screenshot of the window that appears?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Please also share the information as asked below:

- Application version

- OS on the machine

- Steps to replicate the issue

- It would be helpful if you can share the PDF with us. ( you can share the PDF either here or in a private message as well How Do I Send Private Message)

To share a PDF, use the steps mentioned here How to share a file using Adobe Document Cloud

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi